Privacy Policy

Newline Kuwait provides the New Line (Newline Kuwait) shopping app and www.newlinekuwait.com storefront. In this policy, ‘we’ refers to the team operating these services. For privacy questions or requests about your personal information, contact [email protected].

• Account and contact information: your name, email address, phone number, account credentials and profile information you provide.
• Delivery information: saved addresses, billing and shipping details, delivery instructions and location details you enter for an order.
• Shopping and transaction information: products viewed, searches, favourites, cart contents, orders, coupons, returns, payment method, payment status and transaction references.
• Support information: messages, enquiries and any files or images you choose to provide when communicating with us.
• Device and usage information: IP address, platform, browser or app information, session and visitor identifiers, shopping events, technical logs and notification subscription identifiers. Notification providers may also process device identifiers and notification interaction information.

• Create and manage accounts, authenticate sign-in and help you reset your password.
• Maintain your cart and favourites, process payments and orders, arrange delivery, and handle cancellations, refunds and customer support.
• Send service communications such as password-reset messages, order updates and cart reminders. Notifications and promotional communications may also be used to tell you about products and offers.
• Measure shopping activity and advertising performance, improve the storefront and understand how customers use our services.
• Protect accounts, investigate errors and fraud, maintain service reliability and meet applicable accounting or legal obligations.

Payment options depend on the country and choices shown at checkout. Hesabe process online payments. They receive the information needed to complete a payment under their own privacy terms. We keep order totals, payment status and transaction references to manage orders, refunds and reconciliation. Never send your card security code, account password or one-time payment code to customer support.

• Delivery and fulfilment partners receive the contact, address and order information needed to deliver your purchase.
• Our payment providers receive checkout and transaction information needed for payments and refunds.
• OneSignal supports app push notifications and processes notification subscription, device and interaction information. Resend delivers service emails and processes recipient addresses and email content, with delivery information used to operate the email service.
• Amazon Web Services supports hosting, databases and file storage. Vercel hosts our web applications, and Cloudflare supports website delivery and protection. These providers process data needed to operate and protect the service.
• Where enabled for your country or storefront, Google Analytics / Google Ads and Meta services receive shopping events and identifiers for measurement, attribution and advertising. Some advertising matching uses hashed contact details such as email or phone number; hashing does not make those details anonymous.
• We may disclose relevant information when required by law, to investigate fraud or to protect the rights and safety of our customers and service.

You can allow or refuse push notifications when your device asks, and change the permission later in your device settings. Turning off push notifications does not delete your account. You can ask [email protected] to stop promotional messages or use an unsubscribe option where one is provided. Messages needed for an order, security or a request you initiated may still be sent.

The website and app use cookies or local storage to keep you signed in, remember language and country choices, and maintain a shopping session. We also record product views, searches, cart actions and purchases to understand service use. When configured, analytics and advertising providers receive related events and identifiers. You can manage browser cookies and available device tracking settings. Clearing storage or blocking cookies can affect sign-in, cart persistence and other features.

The apps use internet access to connect to the service and request notification permission for push messages. Delivery addresses are information you provide for fulfilment. If you provide a profile image or send an attachment to support, the information you submit is used for that purpose. You can review and revoke app permissions in your device settings; optional permissions are not a requirement for creating an account.

Our apps and website communicate with the API over HTTPS. Account passwords are stored using password hashing, and access to customer information is restricted through authentication and staff permissions. Hosting, notification, payment and analytics providers may process data in countries outside your country of residence. No system can guarantee absolute security; keep your password private and contact us if you suspect unauthorised account access.

• Account and profile information is kept while your account is maintained, unless you request deletion.
• Orders, invoices, payment references, refunds and delivery records may remain after account deletion where needed for applicable accounting or legal obligations, fraud prevention, or an unresolved transaction or dispute.
• Support messages, technical logs and analytics records are retained according to their service, security and troubleshooting purpose. Providers may apply their own retention schedules.
• The relevant retention period depends on the record, the country and any applicable obligation. Contact [email protected] to ask which records are retained for your account, why they are needed and when they can be deleted.

You can update your profile and saved addresses in your account. You can also contact [email protected] to request access to your information, corrections, deletion, or information about its use and sharing. We may verify your identity to protect your account. Available rights and any exceptions depend on the laws applicable to your request.

Our services are shopping services rather than services designed specifically for children. If you believe a child has provided personal information without appropriate permission, contact [email protected] so we can investigate and address the information concerned.

We update this page when our services or data practices change. The date at the top identifies the latest version. Review it when you use a new feature or have a question about how your information is handled.

For New Line (Newline Kuwait) privacy questions, account and data deletion requests, or concerns about this policy, email [email protected]. Include enough information to identify your request, but do not include passwords or payment-card details.